• (Please note: Lisa Beads Online and Whitewater Bridge are CRAFTERSNET companies and will be reflected as such on credit card statements.)

• Call our office for a return authorization number. Indicate a reason for your return, or if an item was damaged in shipment, the condition of packing materials upon the arrival of your destination. (NOTE: For detail regarding packages damaged or lost during shipment, please read the information below in the "Insurance" section of our FAQs).
• Next, pack your return carefully. It is not necessary to return the original shipping materials to us so you may use your own shipping materials.
• Mail your return to our warehouse at: CRAFTERSNET, 4210-C Gator Trace Ave., Ft. Pierce FL 34982

• FIRST CLASS ECONOMY RATE
• USPS PRIORITY MAIL
• USPS EXPRESS

• AIRMAIL LETTER POST - For package weight under 13 ounces. (No tracking is available with this method so insurance is included in the cost of your shipping.)
• INTERNATIONAL PRIORITY - For package weight under 4 pounds. (No tracking is available with this method so insurance is included in the cost of your shipping.)
• EXPRESS INTERNATIONAL SERVICE - Tracking is included with this shipping method. Insurance is included.

1. Open a Wholesale account by submitting a copy of your sales tax number and business billing, shipping, and phone number. Wholesale accounts are manually created so please allow 24 to 72 hours for completion.

2. Take advantage of our volume discounts. We have implemented a pricing structure to enable larger volume customers who do not wish to open a wholesale account to receive discounts on many of our individual products. Note that these volume discounts pertain to multiples of the same SKU only.

3. Sign up for exclusive newsletter subscriber coupons. Often when Product Updates are emailed to customers on our mailing list, we include exclusive Discount Coupons good toward future purchases. Not yet a member?

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Ours is a business of first come first serve. What you see listed on our web site is what is available. We do not reserve inventory. In some cases we may be able to process Special Orders.

Customers who wish to place Special Orders for specific items of a specific quantity MUST submit a Special Order request by E-Mail.

NOTE: Special Orders require a minimum of $150 subtotal as well as require 50% down at the time of ordering. This deposit is used to place the order with our suppliers, therefore the deposit is nonrefundable. Full payment is due upon shipment to the customer. Special Orders are not returnable nor refundable.

A Special Order consists of:
Stock Keeping Unit (SKU) numbers
Item Quantities
Ship To Address
Credit Card billing address
Credit Card number
Credit Card expiration date
Credit Card verification code

Please allow a 2 to 3 week lead-time for Special Orders.
Orders are shipped via USPS Mail unless otherwise requested.
IMPORTANT NOTE:  If we are not able to grant your request, you will be notified by email.